The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

  1. TAX DUE DATE has been extended to February 28
  2. SNOW REMOVAL: Questions, answers concerning sidewalks and individual responsibility
  3. REPORT POTHOLES properly for best results
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Customer Service Staff

  1. City of Taylor to hold 2020 Job Fairs in March

    The City will be holding its 2020 Job Fairs on March 11 (at City Hall) and March 26 (at Taylor Sportplex). Many positions in various departments are available. (Note the online application process.) Read on...

  2. DUWA transfer to be honored at statewide level in May

    Downriver Utility Wastewater Authority (DUWA) is scheduled to be honored by the Michigan Chapter of the American Public Works Associations during its annual conference. The transfer is being awarded as the “Project of the Year” in government cooperation. Read on...

  3. Multi-line telephone systems must comply with new laws

    A new law takes effect in February 2020, requiring multi-line telephone systems, like those found in hotels and offices, to dial 9-1-1 from anywhere on location, link properly with emergency dispatch and provide accurate information to first-responders. Read on...
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