The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

                           Eme​rgency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 
  1. REPORT POTHOLES properly for best results
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 Did you know, that you can save time by reporting issues on our new app??

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Customer Service Staff

  1. Young Scout honored for work finding memorial stones in Heritage Park

    Benjamin Wetzel was honored Tuesday night (September 17) with a City proclamation by Mayor Rick Sollars and City Council for his work locating many lost or misplaced memorial stones at Heritage Park. Read on...

  2. Police seek suspect in Dean Street shooting

    Taylor Police are actively seeking an armed and dangerous 21-year-old resident in relation to a non-fatal shooting on Dean Street September 12. The suspect is Walter Clyde Hollandsworth, a white man approximately 6-foot-2 and 175 pounds. Read on...

  3. City seeks applications for Recreation Commission

    Taylor is currently seeking residents who have a passion for recreation to serve on the Taylor Recreation Commission. This is a nine-member, unpaid panel that is committed to enhancing the quality of life for our community. Read on...
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